Privacy and Cookies Policy

This is the Privacy and Cookies Policy for the website hosted at www.tritax.co.uk (our “site”). The Site is operated by Tritax Management LLP (we, us and our). We are committed to protecting and respecting your privacy.

This policy sets out:

Information we collect about you
Cookies and other technologies
How we use your information
Our promotional updates and communications
Who we give your information to
Where we store your information
How we protect your information
How long we keep your information
Your rights
Changes to this Policy
Contact us

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By engaging with our site, you acknowledge you have read and understood this privacy policy.

For the purposes of European Economic Area data protection law, (the “Data Protection Law”), we are the data controller.

Information we collect about you

We will collect and process the following personal data from you:

Information you give us
This is information about you that you give us directly when you interact with us.

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, submit any material via our site, request any information, enter a competition, promotion or survey, submit a query, and when you report a problem with our site.

The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you from your use of our site
We will automatically collect information from you each time you visit our site. This includes:

Technical information may include the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

Information we receive from other sources
This is information we receive about you:

If you use any of the other websites we operate or the other services we provide.
From third parties we work closely with.

In this case we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

We are working closely with third parties (including, for example, business partners, sub-contractors in technical, and analytics providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies and other technologies

Our site uses cookies to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

Disabling cookies
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.

If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

Microsoft Internet Explorer
1. Choose the menu Tools > Internet Options
2. Click on the “Privacy” tab
3. Select the setting the appropriate setting

Google Chrome
1. Choose Settings > Advanced
2. Under “Privacy and security”, click “Content settings”
3. Click “Cookies”

Safari
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

Mozilla Firefox
1. Choose the menu Tools > Options
2. Click on the icon “Privacy”
3. Find the menu “Cookie” and select the relevant options

Opera 6.0 and further
1. Choose the menu “Files” then “Preferences”
2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

Cookie name	Description/purpose	Duration
Performance cookies
We use Google Analytics on our website to collect information about visitor behaviour. We use this information to review the performance of the website and inform any decisions we make on future developments. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (eg your name or address). You may opt out of this tracking by disabling cookies within your browser.
_ga	Used to distinguish users	Two years
_gid	Used to distinguish users	24 hours
_gat	Used to throttle request rate	One minute
_dc_gtm_	If Google Analytics is deployed via Google Tag Manager	One minute
Functionality cookies
disclaimer-confirmation-2624	Determines whether the user viewed Institutions and Consultants page	Removed after session with server closes
disclaimer-confirmation-2628	Determines whether the user viewed Private Investors page	Removed after browser closes
gateway_tagus	Determines whether the user can access content hidden by the TAGUS gateway	One month
wordpress_logged_in_*	Determines if a WP user has logged in	Removed after browser closes
wordpress_test_cookie	Determines whether the browser can store cookies	Removed after browser closes

How we use your information

We use information held about you in the following ways:

Information you give to us
We will use this information to:

Provide you with information about our goods or services we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications.
Ensure in our legitimate interests that:
– content from our site is presented in the most effective manner for you and for your computer.
– we provide you with the information, products and services that you request from us.

Information we collect about you from your use of our site
We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To keep our site safe and secure.
For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of our service, when you choose to do so.

Information we receive from other sources
We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Our promotional updates and communications

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email about our products/services.

You can object to further marketing at any time by checking and updating the relevant box or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to marketing@tritax.co.uk

Who we give your information to

We may give your information to:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.

Selected third parties which may include:

Organisations who process your personal data on our behalf and in accordance with our instructions and the Data Protection Law. This includes in supporting the services we offer through the site in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy.
Analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy (this will not identify you as an individual).

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy and cookies policy.
If Tritax or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Tritax, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

Where we store your information

Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information.

How we protect your information

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

How long we keep your information

We retain personal data for as long as you use our services in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Your rights

You have the right under certain circumstances:

to be provided with a copy of your personal data held by us;
to request the rectification or erasure of your personal data held by us;
to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
to object to the further processing of your personal data, including the right to object to marketing;
to request that your provided personal data be moved to a third party.

Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

You can also exercise the rights listed above at any time by contacting us at marketing@tritax.co.uk

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Changes to this policy

Any changes we make to our Privacy and Cookies Policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on 3 October 2018.

Contact us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to marketing@tritax.co.uk, by telephone on 020 7290 1616 between the hours of 9am to 5pm, Monday to Friday or write to us at:

Tritax Group
Data Protection Officer
3rd Floor, 6 Duke Street St James’s, London SW1Y 6BN

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